Setting up Global Capability Center (GCC) with Techouts

Techouts has provided multiple services with definitive solutions to various businesses, and GCC (Global Capabilities Center) is one of those domains. We all know that with growing digital evolution not only businesses are getting stronger but the resources are becoming skillful, and experienced. Nevertheless, holding the right resource for a business is a Gordian knot, and this time we had a client reaching out to us in setting up Global Capabilities Center (GCC).

Our client is a renowned hospitality company having beyond 10+ brands, spread in 70+ countries, and territories. Not just that, their business has won a tag of “best customer loyalty program”. Their objective was to extend the business to more other countries and they wanted to set up a GCC. Techouts as an IT Services and Consulting company extended capabilities to fill out the client’s needs of recruitment for those new business extension. We assisted them to get rid of the headache of recruitment for their business centers, by providing them with skilled resources complying with their business needs.

Techouts is an IT services and solution company, with expertise enabling dedicated development centers for enterprises. Techouts also has extensive experience in customizing, implementing and business users support on large enterprise solutions like eCommerce, CMS, MarTech, Analytics, Core business modules and Business Intelligence. As a technology solution partner for leading companies such as Adobe, SAP, Confluent, Amazon Web Services, Microsoft and IBM, Techouts focuses on the niche business domains like Enterprise Applications, Big Data, Analytics, Data Visualization and Customer Engagement Commerce portals. Our consultants bring real world experience and domain expertise to help achieve transformation around global outsourcing, IT cost optimization, complex package integration and risk management.

Looking at the recruitment need, the client had a lot of challenges, such as:

Many open technical positions
Scarcity of eligible resources
Time consumed in hiring process
Low rate of acceptance
Low rate of acceptance

We understand the challenges faced by our client with the hustle of recruitment, where our assistance helped them to accomplish their recruitment target, saving a lot of time, and cost.

Here’s how Techouts stepped in with the GCC, phase after phase:

Our Hybrid GCC includes 6 distinctive steps as below:

Step 1

Account Manager: We started with setting up an account manager for the client who will be responsible for below work responsibilities:

Will serve as the lead point of contact for all the account management matters of the client
Defining scope and setting-up deliverables
Negotiate contracts and work with the client to close agreements
Ensure timely and successful delivery of deliverables according to the client's needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to the client's stakeholders
Forecast and track key account metrics (e.g., Month vs Quarter deliverables)
Prepare reports on deliverables
Collaborate with the teams of client to identify and grow opportunities in India
Assist with challenging client requests and or issue escalations as needed

Step 2

Entry Registration: In this step, we represented our client as a wholly owned subsidiary company in India executing below activities with prior approval of the client.

We set up a Real estate
Did a legal entity registration
Enabled core operations: Management, Recruitment, HR, Finance/Accounting, IT Support, and operations to expedite staff their building process.

Step 3

Planning and execution: Techouts allocates dedicated recruiters for the client until on-boarding of core teams like Senior Management Executives, Staff Aug (Recruiting), Core HR, Finance, IT help desk, Infrastructure, Learning and Development and operations. These teams will dedicatedly work for the client’s GCC development and improvisation.

Staff Aug team at Techouts will recruitment below resources:

Senior Management – Senior Leader, Center of Excellence (CoE)
Core HR – Director, Managers and Executives
Finance – Director, Manager and Executives
IT Help Desk – Director, IT Manager, Network Engineers, Help desk and Executives
Administrative Operations – Director, Manager, Executives
IT Infrastructure – Manager and Engineers
Learning and development (L&D) – Manager, Trainers and Executives
Legal Operations – Manager, legal operations and, Executives

Step 4

Recruitment: Depending upon the requirement of resources and the position of the opening, we then designed a strategic plan to meet our client’s demands. With the involvement of the account manager, and specified recruiters, we successfully recruit candidates within a specified hiring period meeting all the specifications given by the client.

Now this step has some levels as;

Recruiting: Here we incorporate that strategic plan of recruitment, like for a level one position, we set up some specified recruiters, (say 2) reporting to their leads (say 1), committing to close the position in a designated time slot (say 1 week). Similarly, the plan gets modified according to the level of position, every time. Techouts keep a constant track of all these changes.
Sourcing: Starting from skill mapping, then employee referral program, then job portals, through social media, and 3rd party vendor assistance, we look for the right sources. Here we sort the profiles suiting the client’s requirements, and submit them for further approval.
Interview: In this phase, we carefully scrutinize the sorted profiles, based on their skills, experiences, availability, and a score will be given by recruiters for taking them further. Then with initial screening, 101 video call interviews with the client, needed tests, background verification, the eligible profiles will be further sorted to next round.

Step 5

Learning and Development: In this step we train the onboarded profiles where they learn about the client business, their values, goals, mindsets. For this we focus on the aspect below

Recognize an organization's strengths and weaknesses
Ensure brand consistency throughout the organization
Improve organization values and culture
Boost employee performance and productivity
Increase customer satisfaction

Step 6

Infrastructure: Here we coordinate the whole infrastructure with appropriate coordination between IT Server Management, Network Management, Virtualization Solutions, IT Security Management, Database Management. This final phase is important as we incorporate Infrastructure IT enablement valuing the following categories, ensuring the resource stays with the client for the longer run.

They are:

Accessible Location:

In India, ideally, working spaces should be easy to find and travel to. They should be nearby public Transport accessible and in the IT corridor

Fast Connectivity:

Naturally, a working space must have fast and reliable internet connectivity and a solid backup plan.

High-Tech Equipment:

Up-to-date equipment, such as wireless printers, scanners, and cloud servers help enhance productivity.

Flexible Layout:

A working space should offer a mixture of interactive and private areas. An open working area makes for interaction & networking and, conference rooms for private meetings

Healthy Ecosystem:

Clean working environment, proper lighting, peaceful and quiet working spaces, properly designed layout that gives easy access to equipment and amenities

Sufficient Support and Convenience:

A working space should have- Administrative support, Tech support, Convenient to food orders, Luxury hotels and flexible payment systems

Conclusion: How Techouts pulled off the whole GCC of the client?

Except registering legal entity in India under Foreign Direct investment (FDI) for clients, further excluding infrastructure and workspace enablement, we have state of art facilities to build capacity for enterprises under managed GCC.

We have developed a refreshing and great theme to engage our resources professional journey at Techouts.

We have industry standard HR automation tool accessible to view updates on welfare programs, company’s plans and employee directory and to effectively communication and know the reporting structure

We know the future of work will look very different than what it was before COVID 19 Hit us. Our new office is designed with a flexible working mindset and wants our people to continue to work remotely, but we are also giving the option to work safely in our modern workspaces

We also believe in having fun at work is part of everyone’s professional journey; it might be a festival or birthday, we encourage employees take time away from their desks for the celebrations, and extracurricular activities such as sponsoring outdoor sports (cricket) are all part of work life at Techouts

Best-in class L&D programs to upskill our people; Best-in class high configured machines and bandwidth coupled with security.

Techouts with more than 10 years of experience serving businesses in versatile domains, and verticals. This time we helped a client of hospitality domain, and eased out their stress in recruitment. We supported them from start to end with step-by-step GCC services and helped them in functional core areas as below:

Techouts is a versed IT services and solutions company being a constant support to multiple digital businesses, and has witnessed a lot of amazing clients transforming into digital wizards. We are partnered with popular platforms, and tools, and we provide trending Headless, and Microservices as our hero solutions to be a part of this global digital transformation.

Feel free to reach us at info@techouts.com.

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