Revolutionizing CX and DX platform with modern solutions.

From the quotes like “If you are not taking care of your customer your competitor will” to “business promoting- DIY (do it yourself)”. And bots responding to social queries instantaneously, Customer Experience (CX) is now limitless and extravagant.

We are certain having an impeccable CX platform provides limitless capabilities to build Digital Experience (DX). It’s like DX is directly proportionate to CX but the opposite doesn’t work. Because the foundation for DX is CX. Let’s see a scenario where a shoe retailer goes all in with DX evading CX strategy.

Say this footwear retailer has exceedingly elegant mobile app with lots of product categories and endless options to choose. Further features like AR/VR and power to respond immediately with a chatbot. Who doesn’t want to buy from that online store. Let’s say he/she has purchased a pair of shoes and approximate delivery of the product is 3-4 days. And as promised the product might has been delivered as expected.

Isn’t the digital experience ended at the very point where he/she has purchased the product? Imagine while shipping the given location is incorrect or say the concern person is not available at the particular time of delivery. Or customer wants delivery at a different place and the particular model size doesn’t fit the customer and he want to exchange.

Where will the DX come here? Are there any real-time integrations in place to show case these product whereabout to the customer. Will all these post purchase, pre-order or order override feature possible only by having a DX platform?

At Techouts, we holistically understand the entire journey of customer touchpoints and accordingly design and develop solutions to suit to the journey. We propose a way ahead to businesses to understand their customers fully, position digital tech to build digital experience that are developed to personalize content based on individual.

We do it with a modern touch and power businesses to be faster in adapting digital tech and platforms. Often, businesses even with big-budgets spent on large scale CX and DX tools, end-up losing customers and might fail to track accurate ROIs. We as a SI comes as one-stop shop for businesses who wants to

1. Strategize digital and customer experience
2. Leverage legacy system and data-as-a-service in building experiences
3. Transform to be mobile and digital first
4. Plan personalized experiences to digital users
5. Build platforms which are capable to automate personalization based on each individual

We connect the entire gamut of digital world and be a tech enabler for businesses in terms of new revenue stream, CX and DX - designing, developing and implementing, and, with a perspective to ready businesses for digital possibilities.

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