Infra Management for largest travel booking platform

Techouts has long-term expertise in catering to digital businesses in different aspects; We transform businesses from traditional tightly coupled model to decoupled Headless model, and then building Microservices architecture, then supporting infrastructure management of the business. We help large and mid-sized enterprises to leverage the benefits of top-notch digitalization with flawless automation. We have professional individuals working on independent projects, helping them to incorporate new-age technologies-cum-solutions to amplify their businesses.

In this project, Techouts worked with a client who has envisioned the next level of travel booking experience for all its end customers such as agents, portal customers, B2B, B2C, B2E, API clients, etc.

We built a high quality, high performance, robust system to fulfill the need at every business vertical. This project was a next-generation travel, and booking platform visualized by the client with a lot of potential features. The sole motto of the platform was to offer customers or end users unparalleled easy booking, and comfortable travel experience.

Techouts supports every feature of the platform:

The platform has multiple moving parts, each part of the platform is independently customized for individual business processes. Giving support to the infrastructure of the client’s business, we helped them to maintain the entities below:

• MDM
• Finance
• Operations
• Booking Engine
• BRMS (Commercials, Offers, DTMS, Tax Engine)
• Supplier Extranet (Private DB, Logistics, and Cargos)
• Supplier Integration

Expert at Infra Management when multiple systems are in place:

Our client is one of the largest B2B, B2C travel systems integrated with more than 30K partner systems, where we inculcated our biggest CMS implementation making their content management seamless.

We also filtered out the challenges our client faced, and worked on their immediate remedy. The challenges the client faced are:

• Multi-vendor development of different modules and components was a challenge for the client
• Providing network support to walk-in shops, and end-to-end UAT, and performance testing of infra were two biggest challenges
• VPN connectivity among partners, agents, employees, and system administrator, and ensuring desired network quality were the hurdles faced by the client

Main extracts of the case study: How Techouts bettered the business?

After understanding all the challenges faced by the client thoroughly, here’s how Techouts gave its refined touch with flawless infra support:

• We keenly assessed their platform, and collaborated with each of their teams to come up with a customized network management approach. This helped our client to measure the system's performance.
• We managed to provide dedicated infra support to walk-in shops, significantly increasing the footfall conversions.
• Our strategic approach made the client a huge profit where there was a 30% reduction in overall server maintenance.
• To deploy or install high-performing routers/switches at their headquarters we built a dedicated team of CCNA, and CCNP engineers.
• We automated all the APIs through Soap UI using Groovy Scripting
• Our infra management also includes helping the client with scaling their IT infrastructure rapidly with dedicated support, and seamless maintenance.
• Deployed resources at client place to ensure fast and implemented first-of-a-kind infra to manage and solve tickets all from offshore location.

Summing up: Techouts knows how to handle a multi-featured platform:

At Techouts we have technical wizards working closely with the client, understanding their requirements, and accomplishing those needs ensuring a businesslike output. Apart from digitizing businesses from Monolithic to Headless, and then building Microservices Architecture, we work on intricate needs, and infra management is one of those.

With over a decade of experience, we always come up with customized solutions, and services to accommodate businesses of versatile domains. From IT to eCommerce, retail to hospitality, Techouts has worked with multiple domains, and have leveraged the benefits of digitalization.

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