Leveraging Adobe Experience Manager (AEM), SAP Commerce Cloud (formerly SAP Hybris Commerce), and SAP CRM to deliver better customer experiences.

About Customer

Our customer is a leading dental equipment manufacturer and supplier (headquarters: USA), with factories in 10 countries and operations in more than 118 countries. Our customer – develops, manufactures, and markets comprehensive solutions offering dental and oral health care products.

Background

Factories in 10 countries and operations in more than 118 countries!
How can the globalization model be developed, run customized promotions, personalize products view based on user location, restrict users, and what not? How can every customer touchpoint with the brand be mapped to deliver a seamless experience? Can the brand make sure every interaction with the company is meaningful and memorable so the ultimate goal to build a customer-centric organization is achieved?

With Techouts’ assistance, customer launched a completely redesigned website for the market that is simple, easy to use, and intuitive. The digital transformation approach we suggested made it easy for their partners and buyers to interact with the company, order products online, and have a mobile app to deliver omnichannel engagement.