Our Client is an online Megastore that sells right from Apparel to electronics; their entire online store is built on Hybris Commerce and uses Adobe Analytics, Campaign and Target for engaging with customers. This case study focuses on a wide functionalities developed and integrated with Hybris OMS, making it a one of a kind Hybris OMS customizations in the eCommerce domain.
Their platform is built on SAP Hybris Commerce; we have initially implemented SAP Hybris WCMS and OMS, integrated Adobe Analytics with their frontend system (Hybris WCMS).
They also use Adobe Campaign: we schedule promotions and lead generation campaigns through various channels such as SMSs, Emails, In-app notifications and recently adapting In-app messaging. We have also implemented Adobe Target and providing end-to-end support for these solutions.
|Pincode Serviceability||Commerce System would be sending request to OMS System based on the Product Selection + Destination Pincode. OMS System will perform serviceability logic and provide response whether it is serviceable or not.|
|Data On Boarding||It's a Hot folder Approach (Mount folder) where OMS system would be receiving the master data information from Seller Portan & PI System|
|DFM (Distribution Fulfillment Mechanism)||It's a job to allocate stock to a seller warehouse.|
|Order Updates||Flow of updates like Pick, Pack, Ready to Ship, LP Updates from Seller Portal or 3PL Systems|
|Inventory Reservation||Stock is reserved for the end user against the product|
|ATS Sync (Available to Sell)||ATS Data (Stock) flows from OMS to Commerce through Kafka. ATS is the value which will indicate how much stock is available to sell|
|Cancellation & Returns||Based on Order Status, Customer can cancel or return the product at line item level|
|Click N Collect||Order Placed in Website, Collected at selected store ( Parent - Feeder Concept)|
|AWB Tracking (Air Way Bill)||Flow of updates from 3PL from Product Pick from Warehouse to Customer Destination|
|EDD (Estimated Delivery Date)||To provide estimated date to the end user when the product would be delivered|
|LP/AWB Override||Business Team will change LP & AWB data if the existing LP is not available or shipped with different awb number|
|OMS Back Office||It's a screen shared to business user to use different functionalities and reports|
|TSHIP PincodeMaster||TATA Business uploads the Master data of 3 PL Information to which pincode they are serviceable along with priorities & limits|
|OMS Back Office Pincode Failure Report||Generate report with pincode & product which are not serviceable on the website|
|Change of Delivery Address||End user has an option to change the delivery address before the product is being shipped|
Techouts help enterprises and midmarket companies adopt a highly scalable and agile eCommerce infrastructure. Our line of digital solutions and services include- eCommerce, MarTech, Content Management Systems, Custom product/portal development, Digital Marketing, Social Media Management, Quality Assurance, Consulting and Custom mobile app design/development. Techouts is an SAP Hybris silver implementation partner.