Our Client had an idea of re-inventing online shopping in India, by developing a differentiated e-commerce proposition for shoppers and brand partners. Our Client has built a complex technology stack which could provide a single view of orders, stock, and customers across online and store channels, thereby providing customers with a seamless shopping experience.


Our client wanted to implement an Enterprise-Grade Order Management System that could automate manual fulfilment processes and support their Omni-channel objectives such as buy online, pickup in-store and shipping web orders from the closest retail store to the customer.


By integrating the Hybris Order Management System to their e-Commerce infrastructure, our client can fulfil web orders from the closest warehouse or retail store through automated business rules. It enables to make better decision on how to promise and fulfil customer orders, resulting in improved profitability and customer satisfaction.

Hybris Order Management Features Includes: A single view of Supply and Demand across Channels

  • Enables visibility into multiple internal and external inventory locations to provide an accurate promise date to the customer and, if needed, to schedule an alternative fulfilment location
  • Combines multichannel order aggregation, global inventory visibility and service availability to support the entire order promise, including available-to-promise, available-to-deliver and available-to-service functions
  • Provides rules-based order promising and scheduling to make sure inventory and resources are appropriately allocated from internal or external sources to meet the conditions of each line on an order